Dream Dilation DreamDilation.in
🛡️ Legal & Privacy Transparency

Privacy Policy

At Dream Dilation, we believe in radical transparency and student data minimization. This policy explains what information our mobile applications and web platforms collect, how it is used, and how your privacy is protected.

Effective Date: October 9, 2026 • Last Updated: October 2026 • Applies To: Dream Dilation Mobile Apps & DreamDilation.in
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Our Core Privacy Commitment: We collect only three pieces of user profile information: your Phone Number, Email Address, and Name or Nickname. When making optional payments via UPI or payment gateways, we never collect or store your UPI PIN, banking passwords, or card numbers on our servers. We never sell your personal data or display targeted advertisements.

Table of Contents

  1. 1. Scope and Applicability
  2. 2. Information We Collect (Strict Data Minimization)
  3. 3. Online Payments & Subscriptions (UPI & Payment Gateways)
  4. 4. Information We Explicitly DO NOT Collect
  5. 5. How We Use Your Information
  6. 6. Educational Content, Copyright Transparency & Fair Dealing
  7. 7. Data Sharing and Third-Party Disclosure Policy
  8. 8. Data Security and Technical Safeguards
  9. 9. Data Retention and Account Deletion Policy
  10. 10. Children’s Privacy Protection
  11. 11. Your Legal Rights & Choices
  12. 12. Statutory Compliance with Indian Laws
  13. 13. Changes to This Privacy Policy
  14. 14. Grievance Officer & Contact Information

1. Scope and Applicability

This Privacy Policy applies to all users ("Students", "Learners", "Users", or "You") of the educational software, mobile applications (including the Dream Dilation student application on Android), and related digital learning services provided by Dream Dilation (accessible via https://DreamDilation.in).

By downloading, accessing, or using our mobile applications or website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and handling of your information strictly as outlined herein.

2. Information We Collect (Strict Data Minimization)

We strictly follow the Principle of Data Minimization under modern privacy standards. We collect only what is strictly necessary to authenticate your account and preserve your learning progress across sessions:

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Phone Number

Collected during account sign-up and authentication. We use your phone number to dispatch one-time password (OTP) verification tokens, securely log you in without requiring cumbersome passwords, prevent bot registrations, and assist in account recovery.

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Email Address

Collected to associate your student profile with an official communication channel, provide critical service announcements, deliver examination syllabus alerts, and handle support or account inquiries.

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Name or Nickname

Collected to personalize your learning dashboard (e.g. greeting you by name or chosen nickname) and display your student identifier in your profile settings.

Learning Progress & Academic Activity Data

While you use our mobile application, the platform generates non-sensitive, operational study records associated with your account, specifically:

  • Topic Completion Records: Which exam syllabus topics you have marked as completed or reviewed.
  • Question Bank Bookmarks: Your current index in previous year question papers and current affairs modules (e.g. resuming from Question #24) so you can seamlessly continue studying from any device.
  • Spaced Repetition & Revision Queues: Counters of questions due for daily spaced review to optimize your long-term memory retention.

Note: Study activity records are strictly educational telemetry used exclusively for displaying your personal progress meters and are never sold or shared with any advertising networks.

3. Online Payments & Subscriptions (UPI & Payment Gateways)

Dream Dilation may offer optional paid subscriptions or study packages. To ensure safe and hassle-free transactions, online payments are conducted strictly as follows:

Secure Third-Party Payment Processing

All payments are processed externally through certified, secure third-party payment gateways (supporting UPI, Net Banking, or standard payment options):

  • Zero Sensitive Financial Data Stored: We never ask for, collect, or store your UPI PIN, banking passwords, OTPs, or debit/credit card details on our servers. All authentication happens directly on the secure, encrypted interface of the payment provider or your UPI app (such as Google Pay, PhonePe, Paytm, or BHIM).
  • Transaction Confirmation Records: We only receive and retain basic confirmation details (such as Order ID, Payment Transaction ID, amount paid, and subscription duration) strictly to activate your access, issue payment receipts, and assist with support queries.
  • Payment Inquiries: If you have any questions regarding a payment, transaction receipt, or subscription status, you can reach out directly to our support desk at contact@dreamdilation.in with your Order or Payment ID.

4. Information We Explicitly DO NOT Collect

To ensure complete peace of mind while studying, we explicitly confirm that our applications do NOT request or collect any of the following:

❌ No Sensitive Banking / UPI Data: We never collect or store UPI PINs, bank passwords, or card details on our servers. All payments are securely processed through third-party gateways.
❌ No Precise Location Tracking: We never request access to GPS or real-time location.
❌ No Contact Lists / Phonebook: We never scan or access your device contacts.
❌ No Camera or Microphone Access: Our applications do not require audio recording or camera permissions.
❌ No Biometric Data: We never collect fingerprints, facial recognition scans, or biometric identifiers.
❌ No Cross-App Tracking: We do not track what you browse or do outside our applications.

5. How We Use Your Information

All personal information collected is utilized exclusively for genuine educational service delivery:

  • Authentication & Security: Verifying your phone number and email address to grant authorized access to your student profile.
  • Study Continuity: Synchronizing your exam progress, syllabus coverage, and question bookmarks across your mobile devices with 0ms latency.
  • Subscription Activation: Activating your chosen study plan and issuing payment receipts when you subscribe.
  • Personalized Learning: Displaying your nickname on your overview dashboard and tailoring spaced repetition queues for questions you need to review.
  • Customer Support: Responding promptly to your technical inquiries, feedback, or bug reports submitted via our support channels.
  • Service Reliability: Detecting, diagnosing, and repairing system crashes, performance bottlenecks, or server errors.

6. Educational Content, Copyright Transparency & Fair Dealing

Dream Dilation is committed to the highest standards of intellectual property integrity and academic fairness:

  • Statutory Fair Dealing: In full compliance with Section 52(1)(a) and Section 52(1)(h) of the Indian Copyright Act, 1957, our platform provides educational question banks, syllabus guides, and self-assessment materials for bona fide instructional study, review, and public examination preparation.
  • Public Domain Factual Material: Official examination names, factual questions, chronological dates, historical events, mathematical formulas, and Kerala PSC syllabus structures constitute public factual domain material governed by universal copyright principles (including the Merger Doctrine and scènes à faire).
  • Independent Synthesis & Quality: All explanations, step-by-step mathematical resolutions, bilingual notes, and pedagogical guides are independently authored and structured to ensure original, copyright-clean educational support for students.

7. Data Sharing and Third-Party Disclosure Policy

We value your trust above all else. We do not sell, rent, monetize, or trade your personal information with any third parties.

We share information solely under the following limited and necessary operational circumstances:

  • Payment Processors: Certified payment gateways (such as UPI payment aggregators) solely for completing transactions and confirming payment status.
  • Infrastructure & Service Providers: Trusted cloud infrastructure and messaging providers (such as secure cloud servers and SMS delivery gateways) who assist us in operating our platform under strict non-disclosure and data protection agreements. These providers are granted access only to the data strictly necessary to perform their technical functions.
  • Legal & Regulatory Obligations: If mandated to do so by a court order, law enforcement agency, or legal process issued under applicable Indian legislation (such as the Information Technology Act, 2000).
  • Protection of Rights: When disclosure is necessary to investigate fraud, enforce our terms of service, or protect the safety and security of our students and the public.

8. Data Security and Technical Safeguards

In compliance with Section 43A of the Information Technology Act, 2000 and the SPDI Rules, 2011, we employ comprehensive physical, electronic, and managerial procedures to safeguard and secure your personal information:

  • Encryption in Transit: All data transmissions between our mobile apps, web portal, and backend gRPC services are strictly encrypted using Transport Layer Security (TLS 1.2 / TLS 1.3 over HTTPS).
  • Hardened Server Storage: Production databases are secured behind enterprise firewall layers with restricted IP whitelisting, connection pooling, and multi-factor administrator authentication.
  • Secure Session Management: Mobile authentication utilizes cryptographically strong JWT tokens with strict expiration and token revocation protocols.
  • Access Controls: Access to user data is strictly confined to authorized engineering personnel who require such access to maintain system operations.

9. Data Retention and Account Deletion Policy

We retain your personal data (phone number, email, nickname, and bookmarks) only for as long as your account remains active and in use, or as required by law for legitimate audit and accounting purposes.

🗑️ How to Delete Your Account and Data

In full compliance with Google Play Developer Data Deletion Policies and your fundamental right to digital privacy, you may request the permanent deletion of your account and all associated personal data at any time:

  1. Send an email from your registered email address to contact@dreamdilation.in.
  2. Include the subject line: "Account Deletion Request - Dream Dilation".
  3. State your registered Phone Number and Email Address.

Processing Timeline: Upon receiving your request, our team will verify your identity and permanently delete your profile, phone number, email address, name/nickname, and all synchronized learning history from our active databases within 7 business days. A confirmation email will be dispatched once deletion is finalized.

Statutory Tax Exception: In accordance with Indian taxation laws (including the Central Goods and Services Tax Act, 2017), transactional invoice records and payment receipt identifiers must be retained in encrypted financial ledgers for statutory audit periods. These records will be archived and never repurposed or shared.

10. Children’s Privacy Protection

Our services and applications are curated for students, youth, and competitive examination aspirants preparing for government and professional recruitment tests (typically aged 13 and above). We do not knowingly collect, solicit, or maintain personal information from children under the age of 13.

If a parent or legal guardian discovers that their child under 13 has provided personal details without consent, please notify us immediately at contact@dreamdilation.in. We will take immediate steps to delete such records from our servers.

11. Your Legal Rights & Choices

As a student using our platform, you have the following rights regarding your personal information:

  • Right to Review & Access: You can view the personal information (name, phone, email) stored in your profile directly within the app settings.
  • Right to Rectification: If any detail is inaccurate or outdated, you can update your nickname or contact our support team to correct your records.
  • Right to Erasure: You can request complete deletion of your account and data as outlined in Section 9.
  • Right to Withdraw Consent: You may cease using our services and uninstall our applications at any time, ending any future local telemetry generation.

12. Statutory Compliance with Indian Laws

This Privacy Policy is formulated, published, and enforced in strict compliance with the following statutory provisions of the Republic of India:

  • Section 43A of the Information Technology Act, 2000 (Compensation for failure to protect data).
  • Rule 4 & Rule 5 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 ("SPDI Rules").
  • Rule 3(1) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.
  • The Digital Personal Data Protection Act, 2023 ("DPDP Act, 2023"), respecting user consent, purpose limitation, and data erasure norms.

13. Changes to This Privacy Policy

We may periodically update this Privacy Policy to reflect enhancements in our application features, legal requirements, or evolving security standards. When changes occur, the updated policy will be published at this URL (https://DreamDilation.in/privacy_policy.php) with a revised "Last Updated" date.

We recommend that users periodically review this page. Continued usage of our mobile applications or website after any modifications signifies your acceptance of the updated terms.

14. Grievance Officer & Contact Information

In accordance with Rule 5(9) of the SPDI Rules, 2011 and the IT Intermediary Guidelines, 2021, the details of our platform Grievance Officer and contact desk are provided below:

Platform / Entity: Dream Dilation
Website Domain: https://DreamDilation.in
Grievance & Support Email: contact@dreamdilation.in
Geographical Location: Kerala, India
Support Response Window: Within 24 to 48 business hours

If you have questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please write to us directly at contact@dreamdilation.in.